Customer cases

Several reasons are conceivable to make use of fulfillment. Some of these reasons are addressed in the following customer cases.

  • Action site: High volume drop shipments
  • Laptop accessories: Increase accessibility
  • Fashionable brand products: short turnaround product images

 

Action Site: High volume drop shipments

Unlike regular webshops, action sites has no products in stock, and the delivery of products follows after the sale has taken place. A rapidly growing phenomenon in online sales, for which eWarehousing has set up a specific fulfillment process.

The aim for the client is to shorten the time from sale to delivery and thereby create an additional USP over other action sites. A brief description of the fulfillment process:

  • Campaign will run one day
  • Customer sends the expected delivery date and number of orders to eWarehousing – for optimal planning of staff
  • Supplier ships the product in exact quantity with possibly 1 or 2 additional pieces
  • Order / address list is sent by the action site
  • eWarehousing receives the product, checks the numbers, process the orders, and sends back the Track and Trace Numbers
  • Are the goods in before 13.00 hours? Then they will be shipped the same day.
  • Potential returns come back to eWarehousing where they will be processed

Result: By setting up a special fulfillment process, bulk and pick locations for this action webshop time and shop costs were kept low.

Learn more about professional daily order fulfillment for your website?

 

Laptop accessories: Increase accessibility

A fast growing computer accessories store came in at eWarehousing as “traditional” fulfillment customer: storage, order picking and shipping. This first step in the fulfillment outsourcing created more time for the web entrepreneur so he could focus completely on the growth of his shop.

The technical nature of the products led him to expand his service and offer on-site implementation of systems for businesses and consumers at home. This led to a telephone and email accessibility issues. eWarehousing offered the solution for him by fully taking over his webshop customer support.

For the most technical product questions, in addition to scripting, a second-line e-mail process was implemented to enable the web entrepreneur to answer the most complex questions when he had the time to answer them. Simpler product questions, questions about delivery, inventory status, etc. were handled immediately (> 80% of traffic).

Result: more time and focus for the web entrepreneur. Higher customer satisfaction because of quick response to questions by phone and email.

Learn more about the outsourcing of telephone answering and mail response?

 

Fashionable brand products: short lead product images

One of our customers with fashion accessories imports products from Southern Europe, with a short turnaround time. That means, the products are bought in small quantities, must be online and sold out quickly. Important issue: many of the products have no photo to display in the webshop.

eWarehousing helps by receiving and checking the goods and also puts them on the right pick location. The new items will immediately be photographed and sent for webshop usage.

Result: Time of delivery products to photography and online availability is significantly reduced. Lower costs for sending samples back and forth to a photographer. Low cost per photo.

Learn more about product photography for your shop?