eContact Center
An important aspect of internet sales is for costumers to have confidence in your shop. Customer confidence increases when customers have different ways of contacting you. With a customer contact center you can directly answer any questions your customer might have.
eWarehousing realizes that providing a customer contact center service is like running an whole other business on top of your webshop and understands that you have other priorities as an web entrepreneur. That is why eWarehousing offers this service, a complete customer contact center with a well-trained staff.
eContact Center Mail
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The e-mailed questions of your customers are completely handled by our staff. The handling of these questions is executed in line with the scripts we agreed with the webshop owner. This so-called scripting will be reviewed with you on a regular basis to ensure it is always up-to-date. Naturally you will receive a copy of our correspondence with your customer. |
eContact Center Phone
| You can also offer your customers the opportunity to ask questions by phone. eWarehousing will arrange a special phone number for your customers only. Customers then can call this number with their questions during preset hours which are determined in accordance with you. This handling will also be scripted in co-operation with you and will be reviewed with you on a regular basis. |  |